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FAQs

Getting Started & Account

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  • How do I create an account?

Click "Register," provide your email, username, password, and CPF/CNPJ.

  • Can I share my account?

No. Accounts are for individual use only. Sharing may lead to suspension.

  • Forgot password?

Use "Forgot Password" link. Check your email (including spam).

  • How do I update my details?

Via your profile page after login.

  • How do I access purchased content?

Log in; your lessons are accessible in your dashboard.

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Subscription Plans & Payment

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  • What plans do you offer?

    • Free Plan: Limited lessons, worksheets, podcasts, community forum.

    • Premium Plan: Monthly subscription with 8 new lessons/month + access to content library.

    • Unlimited Plan: Full access, 12 new lessons/month + content library.

  • How to subscribe or upgrade?

Select your plan on our site and enter payment details.

  • How are payments processed?

Secure via Wix/Stripe; recurring plans auto-renew.

  • Can I cancel?

Yes, via your account settings. Access will stop at current billing cycle.

  • Are refunds available?

Yes, within 7 days of purchase/subscription start. After that, no refunds for digital content.

  • Payment failed?

Check your details or contact your bank; email support if needed.

  • Can't access after subscription?

Ensure logged in; contact support for help.

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Using the Content

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  • What content can I access?

PDFs, worksheets, audio, videos, after subscribing.

  • Are there restrictions?

Use only for your classroom or private online teaching. No reselling, modification, or public sharing.

  • How often is new content added?

    • Premium: 8 lessons/month.

    • Unlimited: 15 lessons/month + ongoing archive updates.

  • How to search/preview?

Use filters by keyword, level; previews on lesson pages.

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Technical & Support

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  • Issues accessing content?

Contact support@gotoenglishlessons.com.

  • Will I receive updates/emails?

Monthly emails with updates and tips. Unsubscribe anytime.

  • How to contact support?

support@gotoenglishlessons.com.

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Legal & Data Rights

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  • Is my data protected?

Yes, per LGPD. See Privacy Policy.

  • Who owns the content?

GotoEnglishLessons owns all rights.

  • Governing Law?

Brazilian law, including CDC and LGPD.

  • What if I want a refund?

Contact support within 7 days. Refunds only for eligible digital purchases.

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