top of page

Privacy Policy

Introduction
 

This Privacy Policy explains how GotoEnglishLessons ("we," "us") collects, uses, and protects your personal data in accordance with Lei Geral de Proteção de Dados (LGPD) and other applicable laws. By using our website or services, you consent to these practices. If you do not agree, do not use our services.
 

Data We Collect

We collect:

  • Personal Information: Name, email, CPF/CNPJ, password (during registration).

  • Payment Information: Credit card details (processed securely via Wix/Stripe; we do not store full card info).

  • Usage Data: IP address, browser type, login times, lessons accessed (via cookies and analytics tools like Google Analytics).

  • Other: Any data you provide in support queries or forums.

We only collect data necessary for providing our services.
 

How We Use Your Data

  • To manage your account, process subscriptions, and deliver content.

  • To improve our services (e.g., analytics on usage).

  • For marketing (e.g., monthly emails with updates; opt-out available).

  • To comply with legal obligations (e.g., tax reporting via CPF/CNPJ).

  • We do not sell your data.
     

Data Sharing

  • With third parties: Wix (for hosting/payments), payment processors (e.g., Stripe), and analytics providers. These act as data processors under LGPD-compliant agreements.

  • We may share if required by law or to protect our rights.

  • No international transfers without safeguards (e.g., if Wix servers are outside Brazil, we ensure LGPD equivalence).
     

Data Security

  • We use encryption (e.g., SSL), firewalls, and secure servers to protect data.

  • Access is limited to authorized personnel.

  • In case of a data breach, we will notify affected users and authorities promptly as required by LGPD.
     

Your Rights Under LGPD

  • Access, correct, or update your data.

  • Request deletion or anonymization (except where legally required to retain).

  • Withdraw consent or object to processing.

  • Data portability.

  • File complaints with the National Data Protection Authority (ANPD).

Cookies & Tracking

  • We use essential cookies for functionality and analytics cookies for site improvement.

  • You can manage or disable cookies in your browser settings. Note: Disabling may affect site usability.

  • We comply with LGPD consent requirements for non-essential cookies.
     

Data Retention

  • We retain data as long as needed for services (e.g., active subscriptions) or legal purposes (e.g., 5 years for tax records). Inactive accounts may be deleted after 2 years.
     

Children's Data

  • Our services are not for children under 13. We do not knowingly collect their data.
     

Changes to This Policy

  • We may update this policy; changes will be posted here. Continued use indicates acceptance.
     

Contact

For questions or rights requests, contact support@gotoenglishlessons.com or our Data Protection Officer at the same email.

Last Updated: September 9, 2025

bottom of page